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A system is more than a collection of parts. Its behavior emerges from relationships, incentives, delays, feedback and the boundaries people choose to observe.
Before solving a visible problem, map what produces it. Ask what reinforces the pattern, which delay hides the real result, and whose perspective is missing.
The leader's task is to improve the conditions for better decisions. Small changes at a leverage point can matter more than large activity elsewhere.
Source and status
Original platform microbook · not a summary of a third-party title